Luitkart – Privacy Policy Last Updated: 26 February 2026 Luitkart (“we”, “our”, “us”) operates a hyperlocal marketplace platform that connects customers with local vendors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Luitkart website, mobile application, and related services (collectively, the “Platform”). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. 1. Information We Collect We may collect the following types of information: 1.1 Personal Information * Name * Mobile number * Email address * Delivery address * Payment-related information (processed through secure third-party payment gateways) 1.2 Usage Information * Device information * IP address * App usage data * Location data (for delivery purposes, where permission is granted) 1.3 Vendor Information (if applicable) * Business name * Contact details * Business registration information * Bank account details for settlements 2. How We Use Your Information We use the collected information for the following purposes: * To process and deliver orders * To provide customer support * To improve our services and platform performance * To communicate order updates, offers, and service notifications * To comply with legal and regulatory requirements * To detect and prevent fraudulent transactions 3. Sharing of Information We may share your information with: * Verified vendors for order fulfillment * Delivery partners for completing deliveries * Payment gateway partners for payment processing * Government or regulatory authorities when required by law * Service providers assisting in platform operations under confidentiality obligations We do not sell your personal information to third parties. 4. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security. 5. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or regulatory requirements. 6. Your Rights Subject to applicable law, you may: * Request access to your personal data * Request correction of inaccurate information * Request deletion of your account, subject to legal retention requirements Requests can be submitted through our customer support contact details mentioned below. 7. Cookies and Tracking Technologies Our Platform may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may manage cookie preferences through your browser settings where applicable. 8. Third‑Party Links The Platform may contain links to third-party websites. Luitkart is not responsible for the privacy practices or content of such external websites. 9. Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on the Platform with the revised effective date. Continued use of the Platform after updates constitutes acceptance of the revised policy. 10. Contact Us If you have any questions regarding this Privacy Policy or your personal data, please contact: Luitkart Support Team Golaghat, Assam, India Email: contact@luitkart.in Phone: +91 9401335285 By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
