Last Updated: 6th April 2026
These Terms and Conditions ("Terms") govern the access to and use of the Luitkart website, mobile application, and related services (collectively, the “Platform”). The Platform is owned and operated by Luitkart, a hyperlocal marketplace based in Golaghat, Assam.
By accessing, browsing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please do not use the Platform.
1. About Luitkart
Luitkart is a hyperlocal quick commerce platform that enables users to purchase products from verified local vendors across categories including, but not limited to:
Luitkart operates as an intermediary platform facilitating transactions between customers and independent vendors.
2. Eligibility
By using the Platform, you represent and warrant that:
Luitkart reserves the right to suspend or terminate accounts that provide false or misleading information.
3. User Accounts
4. Orders and Acceptance
5. Pricing and Payment
6. Delivery
7. Returns, Refunds, and Cancellation Policy
7.1 Fresh Meat – No Return Policy
Due to the perishable nature of fresh meat products and for hygiene and food safety reasons:
7.2 Other Categories
Luitkart reserves the final right to determine eligibility for refunds or replacements.
8. Vendor Responsibility
9. Prohibited Conduct
Users agree not to:
Violation of these provisions may result in suspension or termination of access to the Platform.
10. Intellectual Property
All content available on the Platform, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Luitkart or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
11. Limitation of Liability
To the maximum extent permitted under applicable law:
Nothing in these Terms shall limit liability where such limitation is not permitted under law.
12. Indemnity
You agree to indemnify and hold harmless Luitkart, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising out of your misuse of the Platform or violation of these Terms.
13. Modification of Terms
Luitkart reserves the right to update, amend, or modify these Terms at any time. Updated Terms shall be effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Assam, India.
15. Contact Information
For any queries, complaints, or support requests, please contact:
Luitkart Support Team
Website: www.luitkart.in
Golaghat: Contact@luitkart.in
Phone: +91 94354 88242
By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
