Luitkart – Refund & Cancellation Policy
Last Updated: 6th April 2026
This Refund & Cancellation Policy (“Policy”) forms an integral part of the Luitkart Terms and Conditions. This Policy applies to all orders placed through the Luitkart website, mobile application, or any other platform operated by Luitkart (collectively, the “Platform”).
Please read this Policy carefully before placing an order.
1. Order Cancellation by Customer
1.1 Cancellation Before Confirmation
Customers may cancel an order before it is confirmed and processed by the vendor. Once the order is confirmed and preparation has begun, cancellation may not be permitted.
1.2 Cancellation After Dispatch
Orders cannot be cancelled once they have been dispatched for delivery.
Luitkart reserves the right to determine whether an order is eligible for cancellation based on its processing status.
2. Cancellation by Luitkart
Luitkart reserves the right to cancel any order under the following circumstances:
In such cases, the customer will be notified and any eligible refund will be processed as per this Policy.
3. Refund Policy
3.1 Fresh Meat Products – Strict No Return / No Refund
Due to the perishable nature of fresh meat products and for hygiene, food safety, and public health reasons:
Refunds or replacements, if any, will be provided solely at Luitkart’s discretion after verification. Luitkart’s decision in this regard shall be final and binding.
3.2 Perishable Food Items (Other than Meat)
For other perishable food items (including local homemade products or bakery items):
3.3 Non‑Perishable Products
For eligible non-perishable items (such as packaged grocery, apparel, furniture, etc.):
Luitkart reserves the right to reject return requests that do not meet the eligibility criteria.
4. Refund Processing Timeline
5. Non-Refundable Situations
Refunds shall not be provided in the following cases:
6. Fraud Prevention
Luitkart reserves the right to:
7. How to Raise a Complaint
Customers may raise refund or cancellation requests through:
Customers must provide:
Incomplete requests may not be processed.
8. Policy Updates
Luitkart reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated versions will be posted on the Platform and will become effective immediately upon publication.
9. Contact Information
For any queries related to refunds or cancelations, please contact:
Luitkart Support Team
Golaghat, Assam, India
Email: contact@luitkart.in
WhatsApp: +91 94354 88242
By placing an order on Luitkart, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
